When a customer makes a purchase and once the checkout process has been completed, the new customer’s order will appear in the cart’s ‘new order’ folder. Once the merchant sees the new order, they will begin to check whether payment has been accepted or not. If payment has not been accepted yet (for certain payment methods like check payment or online bank transfer, it may take a day or two before the money is received by the merchant’s account), then the merchant may choose to wait until payment is confirmed before proceeding to prepare the goods for shipment. Once payment is confirmed, the goods are packed properly and a packing list or invoice is included into the package that will be shipped to the customer.
Shipping Out The Products
Certain customers may require that their purchase is tracked by the postal or shipping company as they would like to know the whereabouts of their purchase. These customers need to inform the merchant and the merchant needs to ensure that their shopping cart has the feature to allow customers to choose product tracking as an option (which would probably mean that customers have to pay slightly more for shipping). When the product is shipped out, the merchant needs to update his customer’s order file to show that it has been completed. Certain carts will allow linking or integration with the local postal company’s system making it easier to calculate and track shipping.
Tracking And Updating Product Status
Because the cart is linked to the local postal or courier service, whenever an update is done by the delivery company in their system, it will be automatically updated to the customer’s personal account when they want to check the tracking to show the status of their products. Once the shipping company receives delivery confirmation from the customer that the goods have arrived and been accepted, it will automatically notify the system showing delivery completed. If the customer still did not receive their goods while the tracking shows delivery completed, they can quickly contact the merchant who will lodge a report with the shipping company to investigate.
Article Source: http://EzineArticles.com/5276305
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